Return & Refund Policy

Return and Refund Policy

At EduFindz, we are committed to ensuring your satisfaction with our education-based products and services. If you find yourself unsatisfied with a purchase, our return and refund policy is designed to address your concerns:

1. Return Eligibility:

• Products or services must be returned within 7 days of the purchase.
• Items must be unused, in their original packaging, and in the same condition as received.

2. Refund Process:

• Refunds will be processed within 10 days of receiving the returned item.
• The refund amount will exclude any shipping charges incurred during the initial purchase.

3. Exclusions:

• Certain products or services may not be eligible for return and refund. These include digital downloads, access to online courses, and personalized services explicitly outlined during the purchase.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

5. How to Initiate a Return:

• Contact our customer support team at [support@edufindz.com] to initiate the return process.
• Provide your order number, details of the item or service you wish to return, and the reason for the return.

6. Cancellation Policy:

• For cancellations made before the product or service is shipped or accessed, a full refund will be issued.
• Once the product or service has been shipped or accessed, the standard return and refund policy will apply.

7. Damaged or Defective Items:

• In the case of damaged or defective items, please contact our customer support team immediately. Provide details and, if possible, include photos of the damaged or defective product.

EduFindz strives to provide a fair and transparent return and refund process. If you have any questions or concerns, feel free to reach out to our customer support team. Your satisfaction is our priority.